QOOBEA Return & Exchange Policy

Effective Date: 03/19/2025

At QOOBEA, we take pride in offering high-quality, elegant traditional caps made with premium materials. Your satisfaction is our priority, and we strive to ensure you receive products that meet your expectations. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• Requests must be made within 7 days of receiving your order.
• Items must be in unused, unworn condition with all original packaging, tags, and labels intact.
• Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns on the following:

• Customized or personalized caps (e.g., special embroidery, custom sizes).
• Worn or altered caps (including any signs of use, damage, or stains).
• Discounted or clearance items (unless they arrive damaged or defective).

3. Return & Exchange Process

If you wish to return or exchange an item, follow these steps:

• Contact Us: Email us at support@qoobea.com or WhatsApp us at +2347062254043 with your order details and reason for return/exchange.
• Approval & Instructions: If eligible, we will provide return instructions, including our return address.
• Shipping the Item: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• Processing Your Request: Once we receive and inspect the returned item, we will notify you of the approval or rejection of the refund/exchange.

4. Refund Policy

• Approved refunds will be processed within 5-7 business days via the original payment method.
• Shipping fees are non-refundable unless the return is due to an error from QOOBEA.
• If returning an item purchased via Cash on Delivery (COD), refunds will be issued as store credit or bank transfer.

5. Exchanges (Size or Design Change)

• If you need a different size or design, you can request an exchange within 7 days of delivery.
• Exchanges are subject to the availability of the requested cap design.
• If the requested exchange is unavailable, store credit will be offered.

6. Damaged or Incorrect Items

If you receive a defective or incorrect cap, please contact us within 48 hours of receiving your order with photos of the issue. We will replace the item at no extra cost.

7. Contact Us

For any return or exchange inquiries, feel free to reach out:

• 📧 Email: support@qoobea.com
• 📞 WhatsApp: +2347062254043
• 📍 Address: Shop 12 Al’amin Plaza, Adjacent GTBank, Amingo Junction, Bypass Kaduna, Nigeria.

We appreciate your support and look forward to providing you with the finest traditional caps from QOOBEA!